Return and Refund Policy

Return and Refund Policy

At Panaromas.com, we strive to ensure you have a smooth and satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. What should I do if I receive a damaged or defective item?
If your order arrives in a damaged or defective condition, please notify us within 24 hours of receiving the product. You can:

Email us at: info@goldenoak.in

Call us at: +91 93212 67676

We kindly request you to also attach an image of the damaged/defective item, if possible. This helps us coordinate with our logistics team and improve our services.

Once we confirm the issue, we will arrange to ship a replacement at no additional cost .

2. How do I return a product ordered from Panaromas.com?
We offer a No Questions Asked Return Policy for your peace of mind. If you're not satisfied with your purchase:

• You can return any unopened item in its original packaging within 7 days of delivery.
• Please include a short note with the reason for return (optional) and your order number.
• Ship the product back to us using a reliable courier service.

Return Address:
Golden Oak Impex LLP
B-9, Sidhpura Industrial Estate,
Off LBS Road, Amrut Nagar,
Behind R-City Mall, Ghatkopar (West)
Mumbai - 400086. Maharashtra, India.

Once we receive the returned product, we will issue a refund of the product cost (excluding shipping charges). Please note: This return policy is applicable only for purchases made on our website www.panaromas.com.

3. Can I cancel my order?
Yes, cancellations can be requested within 24 hours of placing your order. To cancel, please reach out to our customer care team through email or phone.

4. When and how will I receive my refund?

• Refunds are processed within 5–6 working days after we receive the returned item.
• The amount will be credited to the same payment method used during the purchase.
• All refunds are processed through online payment modes only.

If you have any further questions or need assistance, feel free to contact our support team. We're always happy to help!